INTERNSHIP_WEEK1

* WEEK 1 *

..25 April 2011..(Monday)

:::This is my first day i am practical at MISC Agencies. Firstly my supervisor introduce me at all staff in department. For this month i am at Customer Relationship Management (CRM) department. My supervisor gives me the schedule along i am at MISC until i completed my practical. Mr. Azhar is Head of Trade already explain to me about the organization chart in this department and he also explain how the business will be run. In this department i will learn all about shipping which is how to deal with customers, how to send an email to customers which in other country with using MISC email. They have their company email to be connected with customers. I am so excited and enjoyed with what i do and what i learn at MISC Agencies.

..26 April 2011..(Tuesday)

:::Second day i am at Misc i already learn about market familiarization with Head of Trade such as reefer/dangerous goods containers or known as DG by my own supervisor Mr.Abdul Hadi Aziz Wong. Today i learn about types of equipment. For this part i learn about shipping, the names of ships and also about types of containers. Besides that i also learn about port of calls for each service. From this part what i learn already is how to looking and read the schedule. That mean is how the shippers as a carrier deliver the product in other countries (knows as service) and how many days they take to the product or goods will arrive (known as transit time days).

..27 April 2011..(Wednesday)

:::Third day in first week i learn about how to deal with customers from Australia and New Zealand. The person whom handle this service is Ms.Wan Fairuzana. I already learn with her about the shipping terms, competitors activities and trade restriction. All goods and product want to export to Australian and New Zealand should be through Ms.Zana because she is Trade of Trade to in charge both of countries. She will arrange the containers and cargo. So i am learn many things especially about how to compose the container on cargoes.

..28 April 2011..(Thursday)

:::Today i am learn about trade restrictions with Ms.Norasyikin and Mr.Azhar. Both of them teach me about the sanctions. This restrictions might be happen if the containers. Each service, the have their own condition to guide them to follow the rules. other than that, i learn about how to calculate the containers onto cargoes. They have their own guide and space to compile the containers (known as slot). This slot cannot less or more because it is happen the containers will be load and overweight. In MISC they have many types of containers. An example 20ft Dry Container, 40ft High Cube Dry Container, 20ft and 40ft Flat Rack Container and many more they have. So, if the products will be length they have their own special container. Also they have the cold container special for frozen food, dairy products, fruits, vegetables and so on.

..29 April 2011..(Friday)

:::Today i am learn how to make a report. Every morning MISC Agencies Port Klang branch should be to submit the report to their headquarter by an email. Beside i learn how to do the Bill of Lading (known as B/L). This B/L very important because without B/L customer cannot release their containers with shippers. So, if customers did not bring or they lose their B/L they cannot release their products in port. The original B/L should have the Head of Trade signature in MISC agent because if anything happen with the B/L that person will be responsible on that B/L.